Thank you so much for this! It gives me hope that maybe I can get Citi to honor their sign-up terms and conditions for me, too.

I can't believe that what happened to the woman in the video is almost exactly what happened to me (minus the resolution, which I'll hope happens too).

And this video is over 2 years old, yet Citi still hasn't corrected their faulty point approval problem?

I'll try doing what worked in the video, and report back here with the results.