I was trying to figure that out myself.

I told them I had a few bookings held (not ticketed) and that my fly date was about a week away. With that they seemed to lose interest. I guess they like to take it from the start of the process, but that doesnt make much sense to me either.

The person I taked to did sound very busy, maybe that was it.

The strangest part was that after a minute or so she started saying things like..."if you have already made the calls, then we wont do much better than that". She wasnt the best saleswoman I have ever run into, that's for sure.