Originally Posted by
JapanFlyerT
I’ll have a feeling it will be a challenge to get anything out of Hainan for Duty of Care, but I will give it a shot once I am home.
Plus, my hotel is booked with an award certificate so that may also be an issue
Hainan will reimburse you for any additional expenses incurred, not prepaid expenses "lost". So if you have to stay an extra night, you pay out of pocket and ask for reimbursement. If you had hotel résa in advance and won't arrive in time to use it, that's on you.