FlyerTalk Forums - View Single Post - Same old AA tech issues... and incompetent agents
Old Mar 29, 2025 | 3:14 pm
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happiest_at_40000
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Originally Posted by lrdpenn
I think this might be a point-of-sale issue. I can see the lower price on google flights and on AA.com NZ (amadeus) although I didn't enter my credit card to try to book. There is also not a place on the Amadeus site to enter a trip credit.
Can phone agents at non-US call centers take an AA.com trip credit? If yes, you might be able to get the lower price with your trip credit by calling the AU/NZ call center.
This was actually the issue I was running into first, a few weeks ago. Google has the lower price but it would send me to a weird AA site which I guess was the Amadeus you’re referring to and no trip credits were allowed to be used. I called the AU number and still was unable to use the credits and in fact as I recall they didn’t even see the lower fare.

Was also confused why an F ticket never shows on AA site for this route unless JQ is the way you fly to SYD. I can get all the way to check out thru the regular AA site for a $6000 F ticket but only if I fly JQ to SYD. Agent told me AA won’t sell a J and F combo ticket on a partner metal but that’s not true…. You can buy SGN-HND-LAX with a J and F combo all on JL no?

6K if starting in AKL is half the cost of if you begin in SYD and w my 3K credits I would be down to go F for 3K out of pocket but I would really prefer to fly QF J not JQ Y to get to SYD. And with out trip credits being allowed on a non AA flight number actually this 6K option w JQ to SYD is not even an option.

Originally Posted by Mwenenzi
What currency are you looking at? US$3000 = NZ$5276 = AU$4771
Doubt you will find NZ/AU to USA in J one way for $3000 (any currency)
Just purchase an AKL SYD (~3:30hr) on any airline and then SYD LAX on AA72 with your credit
US 3000 for sure. Actually when QF recently had the J fare sale it was $1800 AKL- LAX. You can find on QF $3100 to $3600 now on QF 11 if you begin in AKL. I’m sure beginning in SYD is 2 x that.

I’ve flown AA 72/73 4 x now and I really want to fly on QF on the A380. On QF site no issue I can book it but on AA I’m getting choose a new fare although just before my above post I was able to check out the whole way and get $3300 if I flew day 1 to SYD then day 2 QF11 but the issue being it said to call in to use trip credits. I’m going to phone in again.

Last edited by happiest_at_40000; Mar 29, 2025 at 5:27 pm
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