Originally Posted by
lixiaojuventus
I have a flex ticket KHH-HKG-MEL, where KHH-HKG is B class, while HKG-MEL is R class. I am currently booked for the evening KHH-HKG flight. Can I show up at KHH earlier in the day and request to fly an earlier flight without paying to change the ticket?
I ask because I cannot change the ticket for free, despite the fact that the two fare classes are still available on the respective flights (according to expertflyer.com). The CS agent told me that they can only price the ticket according to what is being sold on CX's website. Is that the correct answer? I thought I could make the change for free as long as the original fare class is available.
Is this an ex-KHH ticket (in another word, not a part of another ticket that started somewhere else)? If yes, I found the agent's response puzzling. R class tickets ex-Taiwan do not have change fee, and CX allows using historical fare for ticket exchange as long as routing remains the same, even before 1st coupon is used, so there should not be any fare difference. The only thing you might need to pay is YR difference, but CX has not increased YR for many months.
On the other hand, EF does not have Taiwan POS (Point of Sale), so it might not have accurate availability display. If you are willing to share the date and if your itinerary is ex-Taiwan, I can check availability display for you.
