Originally Posted by
Pilot37
It’s a known bug (one of many!) in BA’s system. I’ve had it for the last few U.S. trips and have had to call up each time to get it resolved. In all cases the agents said it was a known problem and were able to input my details within a few minutes. Annoying to have to call up, but don’t stress about it.
Pilot37
In my case even after calling, the details disappear in my booking online/app and I am forced to check in at the airport which isn't always such a wonderful thing as I never check bags. How is it that I and many others have been dealing with this for 3+ years at least and BA can not seem to find a fix. Super lame BA.