Originally Posted by
PAL62V
I disagree. As with the OP, I am about as open minded as you can get but if you are on a call to a British company’s call centre, especially with the use of VOIP if the call centre is overseas, then it is not beyond any reasonable expectation to want to be able to understand the person supposedly helping you.
And this goes waaaay beyond BA to many other UK companies.
Exactly. I speak to colleagues in a tech center in Bangalore every day with little to no problems because they aren't on a dial phone from 1972, and they are trained to talk about the subject properly.