Hello I am new here... I buy the Staples E-VISA / MC where there is a QR code and then it gets added to the app my card wallet. From there on, it gets added to apple pay/samsung pay.

However, every single time i buy these cards, I have trouble using them as they don't add to apple wallet / google wallet, and I tried it on my spouse phone same issue.

Anyone has the same problem?

Thank you