FlyerTalk Forums - View Single Post - Excessive Delay in Partner Mileage Credit

Mar 25, 2025 | 11:43 pm

#8

beckoa

A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines

Join Date: Dec 2006

Location: FAI

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Posts: 44,261

Quote:

Originally Posted by john1987

I was unable to get one flight out of 4 credited when I flew E.I to my AS account .
I contacted their customer service( inclosing BP/Tickets etc) and I made a request on the website however they have not credited my airmiles.
Does anyone have any advice other than phoning them as I am based in Europe.

Guess you emailed [email protected] already?

This is a reply I got today from an email I sent out 3 days ago:

Code:

Dear beckoa,

Thank you for providing your partner flight details. We are happy to assist.

We will be forwarding the flight information to the partner airline for confirmation. You can expect the miles for eligible travel to post within 6-8 weeks, since we need to have the partner verify eligibility and then return the approved flight information.

Miles for partner flights are awarded subject to approval by the partner airline, and are based on the fare class purchased and the number of miles traveled. Please check the partner airline page on our website for additional information on how partner flight credits are awarded - www.alaskaair.com/content/mileage-plan/how-to-earn-miles/airline-partners

If you need any additional assistance, please contact Customer Care at 1.800.654.5669 and our agents will do their best to assist you further.

We look forward to serving you in the future.
</snip>

Can also call on skype.

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