Originally Posted by
dayone
You clearly don't understand mergers and acquisitions, corporate integrations or CRM. Change take time as new processes are methodically planned, internally tested and meticulously scheduled.
Both companion certificates and Guest Upgrades will be materially different starting in 2026 when the new, combined frequent flyer program is rolled out. Until then, we can expect the next tranche of announcements in the next few months.
No need to be patronizing. To the contrary, as a (now retired) lawyer, I have seen many M&A’ s, probably more than most people. Again, this one seems to me like over-promised and under-delivered on an issue that does not seem that hard to fix, and could have been handled better. I agree that there may be further announcements and if there is a “new, combined” frequent flyer program (you seem confident that it “will be materially different,” do you have actual information on this?) then I will evaluate it and praise it if I think it is good. In the meantime, we are all entitled to our opinions, and at least at the moment my opinion of this, again admittedly first-world, problem is not very favorable. Rant over.