Well, I couldn't accept it, so I asked to speak to the lounge manager to clarify the situation. She wasn't there, but I spoke to her on the phone. In the end she relented on this one occasion, so I was able to spend a pleasant hour there. When I was leaving she turned up at the lounge and walked me to my gate. She was apologetic at the lack of communication and seemed quite embarrassed about the change in policy..
Last edited by Anfield; Mar 25, 2025 at 2:21 am
Reason: Typo