Originally Posted by xyzzy
All of that is what if future type stuff. I agree with the first poster here. CO's biggest advantage, the upgrades, is no longer a unique thing. Couple that with the removal of F seats, and the lowering of F fares to where they appear to actually be selling out F on many transcons, and the upgrade benefit means pretty little.
I did exchange email with some CO folks regarding the Freddies. I was rather candid in my assessment of the competitiveness of OnePass. I think the CO.com web site has a MUCH better chance to win an award than the OnePass program.
I happen to agree that even with CO's IT issues their websites is miles above the other majors.
Dan