Originally Posted by
PiperAtGatesofDawn
Both were probably seized by customs/security in India unless stolen. Carrying power banks in your luggage is a no-no. I think your drone (by weight) falls in the exempt category… but security are bungling idiots. And then there was no communication or coordination between security/customs & 6E. But I would assume that’s why your luggage was held up for so long.
Typical nonsense in India. And then no communication between any agency. You should keep fighting they will at some point offer you some compensation if you escalate. Start with X to leadership, threaten with DCGA etc. etc.
That’s exactly the issue—zero communication between IndiGo, security, and customs. If my drone or power bank was seized, why wasn’t I informed? Why wasn’t it returned? Instead, I was left in the dark, and IndiGo refused to take any responsibility.
It’s ridiculous that passengers have to fight this hard to get accountability. I’ve already escalated this to DGCA, NCDRC, MoCA, and more. Let’s see if IndiGo finally acknowledges their responsibility or continues to ignore basic aviation standards.