FlyerTalk Forums - View Single Post - Partner Flights crediting delays
View Single Post
Old Mar 23, 2025 | 7:57 pm
  #5  
Dr. HFH
FlyerTalk Evangelist
30 Countries Visited
3M
All eyes on you!
15 Years on Site
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QRPC PLT/OW EMD; Bonvoy LT Titanium
Posts: 14,521
Originally Posted by surryson
Anyone else flown a partner airline recently and not had Q Points credit?
Did you get Avios but not QPoints, or nothing?

Separately, one of the things you have to think about is marketing carrier versus operating carrier versus posting carrier/program, -- whom do you harass to get what you're entitled to here?

Case in point, -- Last year I flew SFO-DOH on QR metal under an AA flight number. I was crediting to QRPC. I received no credit for the flight. I first tried to address it through the portal provided therefor on the QR website by submitting a request. I included a photo of my QR-issued boarding pass (which also reflected the AA flight number). After a reasonable amount of time the answer came back that since it was an AA marketed flight, they were waiting for confirmation from AA. After a few weeks I inquired again and was told that they had not yet heard from AA. When I got the same answer after a few more weeks had passed, I tried this approach with QR, -- Look. You guys operated the flight, and you already have a photo of my boarding pass. So you're in a much better position than AA to know that I was actually on the flight, you need only check your own internal systems. So why do we need to wait for confirmation from AA? Can't you just confirm that I was on the flight and give me credit? Well, that did the trick. Credit was posted within 72 hours.
Dr. HFH is offline