Originally Posted by
shagasi
Correct, but this was an international flight (CMB-MRU) with a layover in BLR, so the Montreal Convention does apply. Under Article 22(2), the airline is liable for lost or stolen checked baggage up to $1,700 USD
IndiGo, however, claims their internal policies override these international regulations, which is simply not how aviation law works. Instead of following proper procedures, they’ve refused compensation and ignored their responsibility.
Both were probably seized by customs/security in India unless stolen. Carrying power banks in your luggage is a no-no. I think your drone (by weight) falls in the exempt category… but security are bungling idiots. And then there was no communication or coordination between security/customs & 6E. But I would assume that’s why your luggage was held up for so long.
Typical nonsense in India. And then no communication between any agency. You should keep fighting they will at some point offer you some compensation if you escalate. Start with X to leadership, threaten with DCGA etc. etc.