I recently flew with
IndiGo, and it was a
complete disaster.
- 50+ hour baggage delay – My checked bag was missing for over two days. When I finally got it, my DJI Mini 2 drone & power bank were gone (~$850 lost).
- No responsibility – IndiGo refused to investigate properly and kept giving me the runaround.
- Terrible compensation – After weeks of emails, they offered me a ₹2,000 ($24) voucher. That’s insulting.
- They don’t follow regulations – According to the Montreal Convention 1999, airlines must compensate for lost baggage, but IndiGo makes their own rules.
I’ve escalated this to
DGCA, NCDRC, MoCA, and consumer protection authorities, but how IndiGo treats passengers is unacceptable.
If
everything goes perfectly, IndiGo is fine. But if something goes wrong?
Good luck getting any help.
I wouldn’t recommend flying with them. Have others had similar experiences?