Thank you for your follow up email regarding your baggage fees. My name is Misha, and it is my pleasure to review the status of your refund.
I am so sorry to learn about these unexpected baggage fees, I understand how inconvenient this must have been for you.
Regrettably, after careful review of your baggage fees, United Airlines has determined that the baggage fees collected by them were charged correctly. For this reason, they are not able to process a refund your baggage fees.
I have had the opportunity to review your booking information, and my search reveals that your arrival in Toronto was on December 5, 2024. The time of departure for your next flight, AC 836 from Toronto to Munich was on December 8, 2024.
In accordance with International Air Transport Association (IATA) practice, baggage should be checked to the final destination specified on the ticket if the connecting time is within 24 hours. Unfortunately, because your stop-over length was longer than 24 hours, it is customary that a new fee is charged. For this reason, no refund is due.
Unfortunately, we are not able to guarantee the exact price of a baggage fee before your travel, as there are many factors that influence this price. Some examples include the direction of travel, the country where the fees are paid, and the date of travel. Although I understand that you were expecting a $100.00CAD price, this baggage fee in other currencies may differ. For this reason, the fee paid is correct and, regrettably, no refund is due.
By way of an apology for letting you down on this occasion, we have provided you with a
promo code for a 10% discount off the base fare on your next booking on Air Canada - Official website. You’ll find more details about the promo code and how to receive your discount below.
Although I realize that this may not be the answer you were hoping for, I truly appreciate your understanding.