FlyerTalk Forums - View Single Post - [>48 HRS FROM DEPARTURE] AC changed/cancelled my flight. What are my options? (2025+)
Thread: [>48 HRS FROM DEPARTURE] AC changed/cancelled my flight. What are my options? (2025+)
View Single Post
Old Mar 17, 2025 | 12:34 pm
  #78  
PLeblond
Formerly known as tireman77
 
Join Date: Dec 2013
Posts: 7,702
Originally Posted by arf04
If I can get the AC website to give me the itinerary below using ITA Matrix, should not a phone agent also be able to offer it to me?

There are (at least) 3 different distinct scenarios at play:
  1. What AC can/will sell you: Almost anything. Theortetically you could call up AC and they could sell you a ticket YUL-CDG on AF... Not that one would want-to or try, of course.
  2. What AC can rebook after a schedule change: Schedule change removes the fare-code barrier and usually allows changes as long as there is room in the same cabin, or lower, but I beleive they are still limited as to the options, without someone higher up getting involved. I once had a schedule change that left be with a -23 hour connection and after many hours on hold, was offered flying a day earlier or refund, and no comp for an extra night's hotel.
  3. What AC can book in the case of IRROPs - literally almost anything depending on the situation and their 'motivation' to do so. Obviously YMMV but I've seen a few instances where I went...Whoa..I didn't know they could do that.
PLeblond is offline  
Reply