Originally Posted by
Cheesemaster200
Customer support. Some of you may remember this, but one of the big advertised perks of the CSR was that a real person would always pick up when you called them. That doesn't seem to be the case anymore. I will admit their customer service is still better than most. You don't have to jam "0000000 ########" in your phone and scream "REPRESENTATIVE" to get out of the request to enter your 16-digit account number, but they still try to divert you with their automated system.
I just got off the phone with Amex Platinum Customer Service with exactly this complaint.
Amex CS sends you through an automated system where you jam 0000, and it says, 'Alright, I'll get a representative,' only to pass you on to another automated system - 'based on recent activity, we think you'd like one of these options.'
It's a race to the bottom, I'm afraid.