I apologize if there is another thread for this, but I didn't see it, and it seems like it would be good to have a central place to discuss and rant about the slow devaluation of CSR benefits.

I've had the CSR for eight years, I think since they introduced it. I have been generally happy with the card, which is why I haven't been bouncing back and forth with cards like I used to. However lately I keep noticing that a lot of the benefits are no longer what they used to, specifically:

1. Redemptions. The main benefit of the CSR is the 1.5x redemption through the travel portal. I generally use this for hotels, since I am very averse to using travel agents for flights, and have status with Delta. This may be anecdotal, but I am finding more travel redemptions are A) not matching the prices if I book direct with the hotel, or B) only include "upgraded" rooms in hotels, that I don't really want to pay extra for even though lesser priced rooms are cheaper on the hotel website. Using the Chase travel portal has become more of a game of how you find partner award availability through frequent flyer points. I am finding that the Chase portal with points is becoming less of a "no blackouts or restrictions" type of system, and more of "you can use your awards when its profitable for us" type of system. I am also concerned they are trying to steer you away from 1.5x point redemptions. Amazon purchases keep asking me to use UR points at less than a $0.01 rate...
2. Removal of Lyft Pink. I found this to be a significant reduction in benefits, as the Amex platinum has a corresponding benefit with Uber (and then some). I don't even like Lyft, they always bait and switch with arrival times. However I live in NYC and the associated Citi Bike membership was a major value for me (~$200).
3. Dashpass. With the $10/month restaurant credit this was a good benefit for me, however DoorDash has really gone downhill. Their prices for restaurants are typically higher than Seamless/Grubhub and they add significant more fees at checkout than competitors. I am in NYC which has some complications in this regard, but the $10/month credit used to be worth it for a monthly takeout order. Now not so much.
4. Customer support. Some of you may remember this, but one of the big advertised perks of the CSR was that a real person would always pick up when you called them. That doesn't seem to be the case anymore. I will admit their customer service is still better than most. You don't have to jam "0000000 ########" in your phone and scream "REPRESENTATIVE" to get out of the request to enter your 16-digit account number, but they still try to divert you with their automated system.
5. Marriott Gold. Apparently this isn't a benefit anymore? You have to sign up for a promotion (that wasn't advertised) and stay at Marriott hotels for each year?

The lounge benefits are still nice, but were trivial before they limited Priority Pass (which like every premium card has) entrances to once a year. If they grow their network out similar to AMEX I could see this being a bigger benefit, but that's going to take a while and I don't trust Chase to not commercialize their network more with expanded Priority Pass access.

I have an AMEX Platinum Authorized user card for a business account that spends quite a lot. This results in unlimited Skyclub and Centurion benefits, of which I use extensively (fly Delta out of LGA/JFK). Because of this I am not really inclined to switch to AMEX for my personal account. That's why I have primarily kept the CSR, but I keep getting emails about how I don't have xyz benefit. I also have Chase Sapphire Checking. This is nice to consistency of finances and ATM transaction fees (especially internationally), but it requires me to park money in their crappy investment account (read: mutual funds) as their savings rates are garbage. They also harass me about Private Client, which from my understanding is bordering on a managed portfolio scam which requires you to free up more capital in their horrible investment accounts. Been thinking about moving to Capital One Venture X as the annual fee is significantly less and the benefits seem to be similar to the CSR. Another popular option seems to be to downgrade to CSP?

Does anyone think there will be a benefit refresh anytime soon on the CSR? Chase seems to have a chip on their shoulder in general, both for their cards and banking. I almost feel they will keep reducing benefits until it has a material effect on people dropping the card and their financial performance. It comes off to me as a frog in slowly boiling water analogy.