We have had pretty good luck with VRBO. Usually because we are renting vacation homes for at least a week in resort areas at pretty high rates. We did have a reservation in Mijas Spain cancelled at the last minute, but luckily, we were able to find something pretty spectacular in a short amount of time. We didn't really get any assistance from VRBO.

On my solo travels, I would never use an Air BNB or VRBO as a hotel replacement for a night stay. I much prefer the monotonous similarity of a hotel. Plus, its just me, so the hotel rooms are usually cheaper.

I think the biggest issue with AirBnB and VRBO is lack of accountability on their behalf. They won't take financial responsibility and love to fall back on their role as merely a facilitator like ride shares do.

I also get creeped out if a place I am staying is too personal. Vacation homes are fine, you can tell that they are mostly used for stays and the owners might stay there sometimes, but they are furnished mainly as a vacation home. But if it looks like someone lives there and just left for the week so they could rent it out, that is kinda creepy to me.