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Old Mar 13, 2025 | 9:15 am
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Ragnarok
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Originally Posted by Spektre
The first sentence here seems clear enough. However with that being said, what is the need/point of the second sentence?
It's about the cancel by T-10 minutes policy.
Basic//WGA+: Cancel at least 10 minutes prior to departure you get points, taxes and fees back . Everything forfeited if you didn't cancel by T-10 mins.
Anytime/Business Select: Cancel at least 10 minutes prior to departure you get everything back to original method of payment, cash and/or points. If you no showed, points go back to your account, any cash will be converted into a Transferable Flight Credit (that will now have a 12-month expiration)

Southwest Airlines Outlines Changes to Drive Revenue Growth and Reward its Most Loyal Customers | SWA Newsroom - Fare Product_3.11
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