The only similar experience I have is having had my checked bag with limited release a month ago. Upon arrival the bag (box in this case) was totally destroyed. AFKL, of course, pointed out there was a limited release and had no liability as a result. This was a load of BS since I never gave them consent. In my case, however, I wasn't keen on pursuing a claim because I had knowingly checked in fragile items that were of low value. Besides, they came back with a commercial gesture that I was satisfied with.

That said, they are still investigating how and why a limited release was applied without my consent. I did raise an official complaint about this with the regular complaint form, and also via some personal contacts. I find this to be a very serious mistake.