Re: cancelling one segment in an iterinary

I was scheduled A-B-C-B-A. B-A was rescheduled to be before C-B arrives and the only aternative was five hours earlier or ten hours later.

Hence I called and asked to have A-B and B-A cancelled since I could get to B easily. I called the elite line but after a few minutes got cascaded down to what I believe was regular reservations.

She put me on hold and said the best she could do was refund my whole reservation or re-price the reservation as B-C R/T (twice as much). I told her that it is unacceptable for them to hold my money for months and then because of their schedule change cancel my trip. I asked to be transferred to the elite desk.

She transferred me there and I told a new agent the exact same story. He said he had no problem cancelling out those segments. I still could not convince him to credit me those cancelled segments as flown. I'll take it up with Customer Relations if it ends up I need them for re-qual. I just got my confirmation in the mail and I'm only scheduled B-C and back.

I've also done this in the past due to airline schedule changes. No problems WHEN I get through to the elite desk. However, I've never done it due to my fault, so YMMV. However, it's obvious it pays to be elite!