Hello,

I wanted to register for the Platinum Challenge (16 nights in 3 months) via phone. The agent told me she gets an error message because my account is not seen as qualifying yet as I do not have any nights or purchases yet. So she told me I should just buy 1.000 Bonvoy Points and then it will work. I did that (bought 2.000 for the 35% bonus) immediately but then when she tried again, she still got the error message. She talked to colleagues and then said the system probably needs some time to see the account change and I should call again tomorrow. Now I did a quick online research and lot of people say you need at least 1 night in your account. If that is true then I just wasted $25 based on the wrong information of the agent.

Can anyone confirm if having at least 1 night in your account is really a requirement? If that's the case, I'd want my money back...