Originally Posted by
flarmip
Technically it is UK261, not EU261, that applies for this journey. Therefore the amounts are set in GBP as £220 and £520 respectively.
EU/UK261 compensation is based on your overall journey, so you would get £520 per person here as the total distance is over 3500km.
Is there any particular reason you are using a claims service? I would understand it if you have taken the case as far as you can through normal channels, and would have to take the airline to court. But that is presumably not yet the case here?
BA's conditions of carriage require you to submit the claim with them directly in the first instance anyway, so you don't save much (if any) time by using a claims service at this stage.
Hi thank you for confirming that it could be potentially 520£ per person! As I think about it further, it's true that our tickets cost us around $900 each, not the I dunno $150 each for a simple LHR to CDG flight.
I'm a totally newbie at this so I thought that I'd just give it a whirl with the claim service website. I will cancel my claim with them and hold tight with British Airways (the status of my BA claim have gone back to being only submitted, maybe there was a website bug? )
thanks for all the info everyone is sharing on this website. I will try to be persistent and raise it wirh CEDR when appropriate and as suggested by previous threads. Hopefully I'll be happily surprised !
Ps. I live in France so my defaut currency is euros.