Originally Posted by cleocatsky

Has anybody actually received payment for cancelling part of their trip? So far I've uploaded 31 files covering the unfortunate cancellation of one week of a 3 week trip to Ecuador after my husband slipped in the Quito Marriott shower and was sent off to the hospital. The fractured humerus diagnosed by the very competent doctors Quito in was confirmed once we got home. We tried to soldier on initially but finally realized it would be quite dangerous to continue on to the Amazon basin where he would be expected to don Muck boots and walk on slippery, muddy trails in the rainy season with his arm immobilized (not in a cast as the break was fairly high up) and his balance off. I have every document imaginable and get e-mails from the insurance provider with a list of documents, all of which the person answering the phone admits have been uploaded. Now apparently they want a letter from me that I have no vouchers for future travel and the full Chase statements rather than the pertinent page. I'd like to quit if I'm just banging my head against a wall. Is there any hope they will pay anything?