Originally Posted by
RealHJ
1. Is it true that CX really cannot split non-CX award tickets, in order to cancel & redeposit one (or some) passengers, not all?
I have no first-hand experience but I really do not believe this to be true. The agent may have confused himself/herself with married segments, which cannot be split, or he/she just doesn't know how to split a PNR. I would definitely HUACA.
Originally Posted by
RealHJ
2. Is it true that CX will refund no-show award tickets? Including where two tix (under one PNR), one is flown but the other is no show, the no show then becomes refundable after the flight departs (and until the ticket expiry date, i.e. 1 year from issue date)?
I believe yes. CX has not implemented any no show penalty on award tickets. As a courtesy to JL, though, I would not do that. I also believe the moment you take the flight while your companion does not, the PNR will be split by JL.