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British Airways Future Lab
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Mar 5, 2025 | 12:54 pm
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ratechaser
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Feb 2012
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Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Gold, ITA Volare Executive
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Quote:
Originally Posted by
Ancient Observer
The idea that anything BA does is seeking to improve the Customer's experience is laughable.
And it looks as though when something they do doesn't give them the 'right' feedback, it ends up getting 'enhanced'
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