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Thread: Extending flight credit, Delta booked on AmEx Travel
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Old Mar 5, 2025 | 6:10 am
  #3  
lindros2
1M
40 Countries Visited
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Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,665
It depends.
"AMEX" isn't' really "AMEX" any more. They use the Expedia OTA back-end, which is a mess.

And it also depends how it's reported, if it's AMEX Business Travel (GBT/Egencia), or AMEX consumer/platinum/whatever (Expedia).
But yes, travel by date - if you don't, you lose it - that's part of the rub with OTA's.

For example, my business travel credits (change/cancel) NOT show on Delta.com, since we pool them together if people leave the company.
Receipts show on delta, but not credits when I cancel.
They are only visible in/on the travel agency, and my travel agents haven't helped at all (I had no idea I had $600 in credits recently).
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