Originally Posted by
Mickidon
We flew to Asia on KAL in F and they clearly outlined the service plan for the flight (what would be served when) but also made it clear we could divert from this plan at any time. On this JAL flight not a word was said and the physical menu gave no sense of when the long list of items were to be served nor did they tell us to feel free
to order at any time. Of course I have traveled enough to know that this is the case but it was oddly lacking. Our doors were open the entire second half of the flight
and there were only 4 people in FC so I would have expected some proactive service. And, since I only asked for ramen, typical hospitality 101 might have
suggested they ask if I cared for dessert or a salad or whatever. Not a big deal and we will continue to take this flight once or twice a year but I do think for this price point a more robust service should be offered.
I would have said it is actually written in the menu. But when double checking online, it is only written in the J menu not in the F menu.
Normally, this would be explained together with the menu at the start of the flight. Similar to what you mentioned for KE. It is a pity if it was not, and a service lapse.
But don't be afraid to use the call button, that's why it is there. Some people would say you should not need to in first class, which I would tend to agree to. But on the other hand you should also not feel you don't get the service you want.