Originally Posted by
jbalmuth
To clear a 3 minute change on a one-way partner flight (no connections), it took the chat agent 20 minutes to update the reservation. The IT dept could save AS a lot of money by automating the change acknowledgement/acceptance process, allowing the passenger to click-respond to the email alert.
yes. but its good that you did this before the checkin time to wait around for that.
sometimes if you sit on the schedule change several months out, someone in Alaska will get to it and send you updated reissued ticket without the need to call or chat, so that is always an option also, to only call if the flight is 1 week out.