Originally Posted by
George Moore
I wonder whether it requires a manual override on the airport systems to provide the checked bag for free?
Yes, that's the case. It's not implemented in SAS IT, so both the website and the airport checkin system will show no bag. The question is whether SAS plans fixing this, or whether they prefer it this way - on one hand claiming that they do provide benefit, while on the other hand collecting money from people who trust their website or what the checkin agent says.