Looks like I'm semi-famous. VFTW has now posted about this. Someone at CNN also sent me a PM. The last update I got on Friday from both AA and AMEX was that they think it will be fixed on Monday, and would coordinate with the various AMEX depts to make sure my account isn't frozen/flagged/reported/audited. The fingerpointing has also begun between AA and AMEX.
Originally Posted by
caliform
At 5× for airline charges that’s 140 Mr points! A steal!
Originally Posted by
HofstraJet
5X MRs.
That's capped at $500K/yr, or 2.5M points. I'm curious if that limit will be reset once this issue is resolved, or if the erroneous charges will have "eaten up" all my 5x on airfare for the rest of the year.
Originally Posted by
rhwbullhead
Are you still able to use the card with that new mistake balance?
Also, is your closing date within the next few days? It really could show up by accident on your credit report as you mentioned.
The card was initially working, but my card was blocked on Saturday due to "high credit risk." I spent a couple hours on the phone but other than reading the notes and acknowledging it doesn't seem to be my fault, nobody empowered to fix something at this scale is working on the weekend at AMEX. I spoke to someone at Segment A (their high spend/value dept, which is apparently the highest level working on weekends). I was assured by AMEX prior to the weekend that the error will be resolved before it shows up on my credit report, which reportedly doesn't happen until the statement close in about 1.5 weeks, but we will see. I did make clear I need to use the card in the meantime. Neither the AA and AMEX contacts I have work weekends.
Originally Posted by
lrdpenn
Disputed transactions get credited/removed while being investigated right? So I guess no credit impact, although obviously I’ve never disputed anything at this scale
How does AMEX accept a charge this large, even for a no-limit card. I’m assuming the card is a routine personal or business card and not one for a large purchasing group
My understanding is typically they do, but for the original erroneous credit they told me it would stay on my account until the investigation is complete. I have not (yet) filed disputes on the ~$30M because someone from corporate is supposedly working to fix it within a couple days and extra cases floating around would confuse things.
Supposedly one part of the investigation on AMEX's side is how such large transactions were allowed to post.