FlyerTalk Forums - View Single Post - Ticket issues after upgrading LH segment on UA ticket, what to do?[Consolidated]
Old Mar 2, 2025 | 12:48 am
  #129  
EPR-QG
1M
40 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Mar 2007
Location: ORD
Programs: SkyTeam Elite Plus lifetime
Posts: 127
Originally Posted by legalalien
So apparently, LH cannot handle waitlisted segments, such as those that are added by UA when a +P upgrade does not immediately clear *or* when a passenger is eligible for CPU! I had to opt out of +P and CPU on the domestic portion of the outbound flight (TATL cleared already) in order to get LH to take my money for seat assignments on the return BCN-FRA-ORD (both LH flight #s). It took multiple calls to both UA and LH to even figure out what was wrong, as UA kept telling me that everything looked good on their end, and LH kept telling me that the ticket needed to be "reconciled" to the reservation. The PNR on lufthansa.com was showing two ORD-EWR segments - one confirmed, one waitlisted - and even LH call center could not accept payment for seat assignments.

Once UA removed me from the CPU list, the LH website started working (to the extent that it does) again: I can assign and pay for seats online, and there's even an upgrade offer ($260 for the BCN-FRA segment, $860 to PE and $1,550 to J on the TATL). Why did I have to spend 3+ hours dealing with this? Nobody knows.
I have an upcoming open-jaw ticket for ORD-LHR (UA), GDN-FRA-ORD (LH). It took me three UA agents and two support desks to be able to price this out according to fare bases found on ITA Matrix using LH flight numbers.

Originally, when I booked this ticket, LH.com showed me upgrade capabilities for FRA-ORD (as it should). Then, when I applied a waitlisted upgrade request to ORD-LHR (very likely to clear on a high-J 763), the option to upgrade FRA-ORD with cash disappeared. I am very interested in preserving the option to upgrade this return TATL segment since this is on a 748 with a high percentage of J seats that usually go unsold.

Will this upgrade option reappear on LH.com once the UA segment is either confirmed or flown without the upgrade?

Last edited by EPR-QG; Mar 2, 2025 at 12:54 am
EPR-QG is offline