Originally Posted by
MahiMahi524
I asked the rep and she was not sure. She said she was just notified to take care of this issue. Apparently her Leadership is handling the error and liaising with AMEX at the Director level. They still don't know exactly how long this will take to resolve.
That’s good news. The important thing is that you now have a documented acknowledgment of the issue which will be very helpful if AMEX causes you grief down the line. Good luck and thank you for keeping us updated.