Originally Posted by
CPH-Flyer
But if they are busy browsing the Internet on their phone in the galley rather than responding to a customer request, that is neither American nor Scandinavian culture, that's just bad service.
With the real culprit being poor management, lack of training and no accountability/oversight from the purser/supervisor. There should be guidelines for stewardesses as to how often they should go through the cabin, check in with passengers who are awake if they need something and a general no phone policy while on duty. Employees won't opt to be productive if they can get away with not being productive.