I just spent 43.5 minutes on one phone call with a Westjet agent to book one flight from Edmonton to Phoenix one way. The service agent was so bad it became almost comical. The Westjet agent was in El Salvador and from start to finish she didn't have a clue with mistake after mistake that I had to correct. I was booking a Premium fare which I usually complete by using the Westjet website but a tab halfway through my online booking attempt froze multiple times so I decided to just phone in as I had a accompanied cabin pet so I would have had to to finalize the pet booking with a phone call to Westjet anyways. Pets can't be booked using their website.
First the agent tried tell me there would be a charge to book a premium ticket over the phone, I had to remind her Premium fares were exempt from that charge.
Then I told her I was paying with Westjet dollars and she couldn't do the math and tried to charge my Westjet credit card $400 dollars more than the fare balance because she "forgot" during the transaction I was using Westjet dollars.
The agent took my credit card number and advised me my Westjet credit card charge was denied. She then proceeded to read the card information back to me and it was correct so she ran it again and it went through.
Then I was booking the cabin pet and she proceeded to ask a number of times if I wanted the pet in cargo. Then she insisted that she needed to know the "breed" of the cat to which I told here it was just a domestic short hair and she couldn't comprehend that.
I told her she should need to ask what breed the animal was would be relevant to a dog but not a cat.
That's just partial highlights of my frustrating conversation trying to book one ticket. Westjet just keeps getting worse and worse now with offshore agents that are poorly trained. It's frustrating for the customer.