FlyerTalk Forums - View Single Post - QF 12 debacle and diversion Feb 19 2025
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Old Feb 27, 2025 | 3:12 pm
  #11  
Koru Flyer
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Originally Posted by danger
What is the value or benefit in knowing the specific reason for the delay? I'm curious how that would that have helped you or other passengers.
In other more sensible countries/regions where the rights of consumers are properly protected there is a clear and significant difference in terms of compensation between something that is within an airlines control (e.g. mechanical, flight crew availability, knock on delays, ground services) and outside of the airlines control (e.g. weather, ATC, diversions due to safety of aircraft).

So knowing the exact reason for the delay and having that documented can significantly affect compensation.

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