Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,293
OP has a legitimate gripe IMHO. Pilots and GAs ARE supposed to make announcements to keep passengers informed of delays. Not doing so is just lazy and poor customer service.
But it's MIA, so I can't say I'm surprised.