Originally Posted by lost_in_translation

Have you flown United recently? United seems to be on a fairly positive trajectory to me and for the last few years has been working to make the product more 'premium' and close some of the gap with Delta, the whole Dr. Dao thing seems to have been the low point but they were already rolling out Polaris lounges and improved onboard product at that point. The food onboard in Polaris when I did it a while ago was fairly poor but the rest of the product was actually not bad at all (I realise this survey is about economy).
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