FlyerTalk Forums - View Single Post - Pajamas in Polaris -- Experiences, How to Request UA PJs, Changing Logistics, ....
Thread: Pajamas in Polaris -- Experiences, How to Request UA PJs, Changing Logistics, ....
View Single Post
Old Feb 26, 2025 | 9:22 am
  #656  
WineCountryUA
Moderator: United Airlines
2M
Community Builder
Active Streak: 30 Days
15 Years on Site
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 72,724
Originally Posted by olouie
I sent in the complaint. Lets see what happens. What is ridiculous is my friends who took a later UA flight that afternoon were provided with PJs proactively so its really this crew who took it upon themselves to withhold from passengers. Sadly rest of the service was about as expected after that poor experience. UA service will always be inconsistent, but wish they could be consistent with providing PJs at least.
Did not the menu state 14 hours?
So, the complaint is some crew on a different flight when above and beyond the stated policy? Do you want the other crew reprimanded for going outside policy?
WineCountryUA is offline  
Reply