Originally Posted by
olouie
I would usually consider writing in with complaint, but I have no status on UA anymore and last time I sent in a complaint about a more serious issue UA just sent a canned response and that was it. Doubt my complaint will go anywhere for PJs.
This is a training issue. Frankly, you would be doing me and everyone else who flies this route a favor.
You don't have to frame this as a compensation request. Relay your experience concisely including date and flight number and ask that it be shared with the appropriate team leaders.