Originally Posted by
USFlyerUS
I think this will get resolved in due time, either by Amex, AA or both. I'd give the process a few weeks to work itself out. However, I'm not sure how a merchant can reverse a refund.
I am sure someone at AA knows someone at Amex to help sort this out. Can’t be the first time that a refund needs to be reversed, and AA is likely one of the largest merchants for Amex.