Originally Posted by
ijgordon
Wondering if you might file a complaint with the CFPB (while it exists) just to get someone's attention at Amex if they aren't responsive initially.
Are they still taking and more importantly processing consumer complaints?
https://www.doctorofcredit.com/cfpb-...-institutions/
Website looks like it’s been in the process of removal…
in any case, while I understand that you just want to get someone at Amex at a level above frontline customer service tobe aware of the issue, it would seem odd to knowingly file a complaint against Amex for something they didn’t actually do.