Originally Posted by SavvyTravel

The whole email is disingenuous. They are completely removing any sense of a reward flight. It’s just using miles instead of £ € $.

Amongst the gems is that they are unbundling fares - cunningly disguised as choice.

In future, you’ll be able to decide whether you want your Award Flight booking to include baggage, a seat reservation or the option to rebook. You’ll be able to see all available options along with the relevant mileage amount as soon as you make a booking request.