FlyerTalk Forums - View Single Post - AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Old Feb 24, 2025 | 11:04 am
  #2483  
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Originally Posted by HSBC
I booked a ticket on AC website. On the payment page, I entered my e-coupon number and pin number, then click credit card.
They charged the full amount to my credit card. Nothing from e-coupon. I think they should deduct from the e-coupon first, then the balance to credit card.
Do you know why? Anyone had this kind of experience?
Thanks!
Same happened to me not long ago. Pretty sure I did something wrong and ended up charging the whole thing to my CC. Next time, I paid more attention and they did charge my gift card for the money it still had, and the CC for the remainder.
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