Originally Posted by
zzzzzz
Even our Chase Reserve cards couldn't get us in PHX Sapphire Club without an unacceptable wait time. Yet another undelivered "benefit".
I feel like they need to 1) Exclude this lounge from the non-Chase Priority Pass visits and 2) do what Delta does and have a to-go section next to the lounge, with the option to forego the lounge in exchange for getting to-go food and soft drinks.
Also, they need to review the lounge layout and nix some of the non-seating benefits, like the foosball table and the food truck. Whoever decided that an oversized bar should have gone in that space is an idiot, full stop, as that isn't something they can easily shrink down. Any other seating should be reviewed. I haven't been yet, but right now the lounge has a 2.2 rating on Google and it's easy to see why - Chase has a small footprint here and decided to prioritize aesthetics over the number of seats. It works well somewhere like PHL with a 20k sq ft lounge, but not a space 1/6th size in a large hub airport.
The way they have it now is unsustainable