I had a misconnection with Iberia flying within the EU via MAD. The first flight was delayed, causing me to miss the connecting flight and I was rebooked onto the next flight which was the following day. Iberia provided a hotel but I wish to claim EU261 compensation for the delay, which I believe should be €400 as my journey was over 1,500km and I arrived more than 3 hours late.
I submitted a claim with Iberia and got the usual generic reply:
Thank you for contacting us regarding the incident that caused you to miss your connecting flight...
We appreciate that you were inconvenienced during your trip. Punctuality is one of our top priorities and we invest our utmost efforts every day into ensuring that our flights arrive on time. This depends on our own actions but also on external factors, whose repercussions we always strive to minimise.
We apologise for the incident, and we trust that you will have a satisfactory experience the next time you fly with us.
Kind regards,
Customer Relations
This didn't address the issue of compensation at all, so I submitted another claim and got this reply 30 minutes later:
Thank you for your communication about the incident that caused you to miss your connecting flight [number].
However, please note that after reviewing your case, and given the circumstances in which the incident occurred, we must repeat the resolution we offered in our previous communication.
We apologise for any inconvenience you were caused, and we trust that you will have a satisfactory experience the next time you fly with us.
Thank you for choosing Iberia.
Customer Relations
So, they still haven't actually addressed the issue of compensation, nor given any reason why it would not be due (the delay to the first flight was not caused by extraordinary circumstances). They obviously just want me to go away.
In response to this I submitted a third complaint with Iberia, and this time said that I will submit a complaint with AESA if this is not resolved satisfactorily.
If Iberia still doesn't want to play ball, I fully intend to go down the AESA route. Navigating their website isn't that easy, though.
From what I understand reading the previous posts in this thread, you first need to create an e-signature for foreigners if you're not Spanish:
https://sede.seguridadaerea.gob.es/s...Safcce?lang=en
And then fill out this form:
https://sede.seguridadaerea.gob.es/s...barque-y-pmr-1
However, I can't actually get the form linked above to work. Have I missed anything?