First, Thanks to Bart for providing some very informative info. But since I work best with the KISS theory (keep it simple, stupid) let's make it simple.

A. When faced with a problem , call a supervisor.

B. If the Supervisor does not clear the problem, ask for a complaint form.

THAT"S IT!!!! Your choices then become GIVE IN or GO HOME!!!!

I'm sorry if I offend anyone but we have a BROKEN system with NO RESPONSIBILITY, and NO REMEDY when we have problems. My 2cents.